Star in location search.
Driving more business isn’t just about showing up on the map. In today’s world, where more than 9 in 10 consumers trust online feedback just as much as personal recommendations, reviews are key to helping high-intent customers choose you. But, there’s a catch — to maximize the full value of reviews in organic search, you now need to generate your own reviews, in addition to managing your ratings on Google, Facebook, Yelp, and other third-party sites.
Yext Reviews makes it easy to stand out in search no matter where customers look. Generate authentic reviews directly from your customers, ensure your ratings across the PowerListings® Network are consistent and compelling, enhance customer relationships, and gain valuable insights that help you learn, improve, and win.
«Making our guests feel at home is at the core of who we are, and so reviews represent an invaluable opportunity to help people understand the welcoming Denny’s culture through authentic guest experiences. Yext Reviews provides an easy way to invite our guests to review us online and spread the word.»
«In big-ticket retail, most customers make purchases every few years, so every interaction with our brand matters. That’s what led me to online reviews — I began to wonder how we could start capturing these more efficiently to improve customer engagement and response. Unlike most retailers who silo social into a separate category, we place the same amount of weight on both in-store and online reviews. That is why I am so happy that we have Yext in our corner.»
«Since FTD's business relies heavily on prompt and efficient fulfillment and delivery service, online review tracking and engagement is paramount to its local customer service focus. Reviews are a critical component of our online strategy, which is why we love leveraging the robust review monitoring component of Yext. The most important part of our review tracking is awareness. We want to ensure our member florists know what people are saying about them — that's the first step to improvement.»
«We always tell franchisees that if they want to be notified when a review is left — both positive and negative — for one of their location pages, we have the ability to set that up through Yext.»